Return & Refund Policy

At ZORVEX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

Return Eligibility Criteria

To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and tags intact. Products showing signs of use, damage caused by the customer, or missing original packaging may not qualify for returns or refunds.

Customers must provide proof of purchase, such as the order confirmation email or invoice, when requesting a return.

Return Timeframe

Return requests must be initiated within 7 days of receiving the product. Requests submitted after the eligible return period may not be accepted.

Once your return request is approved, the product must be shipped or handed over for pickup within the timeframe communicated by our support team.

Refund Process and Timing

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request. If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, store credit, or another suitable method as determined by us.

Exchange Options

We may offer exchanges for eligible products in cases such as defective items, damaged products, incorrect items received, or size/color replacement requests where applicable and subject to stock availability.

Exchange requests must meet the same eligibility conditions as returns.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos showing the issue. We will review the case and arrange a replacement, exchange, or refund where appropriate.

Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Personal hygiene or intimate-use items

• Customized or personalized products

• Gift cards or promotional items

• Clearance or final sale products

• Products damaged after delivery due to customer misuse

Any non-returnable items will be clearly mentioned on the product page where applicable.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product sent by us, ZORVEX may cover the return shipping costs. For all other eligible returns, customers may be responsible for return shipping charges unless otherwise specified.

Original shipping charges, Cash on Delivery fees, or other service fees may be non-refundable in certain cases.

For assistance with returns, refunds, or exchanges, please contact our customer support team through our website. We are committed to resolving issues fairly and providing a smooth shopping experience for our customers.